KeyBank, serving customers across multiple states, operates with standard banking hours but follows federal holiday closures. This guide details KeyBank’s operational schedule, including branch hours and a complete list of 2025 holiday closures, to help customers plan accordingly.
Holiday Operations: What to Expect
KeyBank branches are closed on all federal holidays. While physical locations remain inaccessible on these days, customers still have several options for managing their finances:
- KeyBank Online Banking: Access accounts and perform transactions 24/7.
- KeyBank Mobile App: Deposit checks, transfer funds, and pay bills on the go.
- KeyBank ATMs: Withdraw or deposit cash at any time.
The Federal Reserve dictates that banking operations, including ACH and wire transfers, pause for 24 hours on federal holidays. Transactions submitted on these days will process the next business day.
2025 KeyBank Holiday Schedule
Here’s a breakdown of the 2025 federal holidays when KeyBank branches will be closed:
- New Year’s Day (January 1)
- Martin Luther King, Jr. Day (January 20)
- Presidents’ Day (February 17)
- Memorial Day (May 26)
- Juneteenth National Independence Day (June 19)
- Independence Day (July 4)
- Labor Day (September 1)
- Columbus Day (October 13)
- Veterans Day (November 11)
- Thanksgiving Day (November 27)
- Christmas Day (December 25)
Banking During Branch Closures: Digital Alternatives
KeyBank’s digital tools ensure uninterrupted access to financial services even when branches are closed:
- Mobile Check Deposits: Deposit checks using the mobile app.
- Online Transfers & Bill Payments: Manage funds and settle bills online.
- ATM Transactions: Access cash at KeyBank ATMs.
- Scheduled Payments: Set up automatic payments to avoid late fees.
It is important to note that while digital tools are efficient, certain transactions, like wire transfers, may experience delays until the next business day.
Local Branch Hours and Contact Information
KeyBank operates over 1,000 branches with varying hours by region. Branches in supermarkets or retail stores may follow different schedules. Always verify local hours using the KeyBank branch locator on their website or mobile app.
Standard KeyBank Business Hours (Most Branches):
- Monday to Friday: 9 AM to 5 PM
- Saturday: 9 AM to 12 PM (hours may vary)
- Sunday: Closed
If you require assistance outside branch hours, KeyBank provides the following support options:
- Phone: 1-800-KEY2YOU (1-800-539-2968) — automated service 24/7.
- Website: key.com
- Mobile App: iOS and Android compatible.
Final Thoughts
KeyBank prioritizes accessibility through both physical branches and digital tools. While branches close on federal holidays, customers can rely on online and mobile banking, along with ATMs, to manage their finances without interruption. Always plan ahead by scheduling transactions and verifying branch hours to avoid delays.
Note: Hours and policies are subject to change. The information provided here was confirmed as of December 24, 2025.
